To prepare the journal entries for the year 2016, we need to record the initial acquisition of Brown's purchase of 30% of Orange Company, as well as any adjustments and transactions that occurred during the year.
1. On Jan. 1, 2016, record the initial acquisition of Brown's purchase:
Investment in Orange Company (Asset)- $300,000
Cash (Asset) - $300,000
2. Adjust for the undervalued building:
Depreciation Expense (Expense) - $7,000
Accumulated Depreciation (Asset) - $7,000
3. Adjust for the undervalued trademark:
Amortization Expense (Expense) - $15,000
Accumulated Amortization (Asset) - $15,000
4. Record Orange's net income:
Investment in Orange Company (Asset) - $13,500 (30% x $45,000)
Equity in Earnings of Orange (Revenue) - $13,500
5. Record Orange's declaration of dividends:
Dividends (Expense) - $4,500 (30% x $15,000)
Investment in Orange Company (Asset) - $4,500
Note: The journal entries are based on the assumption that the equity method is being used to account for Brown's investment in Orange Company.
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Complete a Strategic Plan for your department, any department of your choice or create a fictitious one but it should comply with all the requirements of a Strategic Plan. Please ensure that you do not divulge any confidential information of the department.
Using this template of a Strategic Plan Content:
1.Introductory information:
1.1 Foreword by Minister/MEC
1.2 Foreword by the DG/Mayor
1.3 Vision and mission statement
2.Environmental analysis
2.1 External threats and opportunities
2.2 Internal strengths and weaknesses
2.3 Customers: internal and external
3.Strategic direction
3.1 Key departmental objectives
3.2 Resource requirements
3.3 Interdepartmental linkages
4.Capital investment strategy
5.Service delivery improvement programme
6.Organisational management
6.1 Organisational structure (organogram)
6.2 Human Resource Strategy (incl. equity)
6.3 Information Technology Strategy
6.4 Information on consultants
7.Planning information for Year 1
7.1 Programme and output detail
7.2 Services to be scaled down
7.3 Interdepartmental projects
7.4 Departmental forecast financial statements
Introduction
The fictitious department chosen for the completion of this strategic plan is a human resource department in a private company. The aim of this strategic plan is to provide a guide for the development and implementation of policies and strategies that will help to achieve the goals and objectives of the company's human resource department.
Foreword
The human resource department plays a significant role in the growth and development of any organization. As a department, we understand the importance of effective communication, resource management, and strong leadership in the achievement of our goals and objectives. The implementation of this strategic plan is a testament to our commitment to excellence.
Interdepartmental linkages
We recognize that achieving our objectives will require collaboration with other departments such as finance, operations, and marketing. We will work closely with these departments to develop policies and strategies that align with the organization's overall goals and objectives.
Organizational management
Organizational structure (organogram)
The department's organizational structure will be re-evaluated to ensure that it aligns with the organization's overall goals and objectives. We will work closely with the board of directors and other stakeholders to develop a structure that is efficient and effective.
Human Resource Strategy (incl. equity)
The human resource strategy will focus on attracting and retaining top talent by offering competitive compensation packages, career development opportunities, and a supportive work environment. We are committed to promoting equity, diversity, and inclusion in all aspects of our operations.
Departmental forecast financial statements
Year 1 revenue: $1,000,000
Year 1 expenses: $750,000
Year 1 net income: $250,000
Conclusion
This strategic plan provides a guide for the development and implementation of policies and strategies that will help to achieve the goals and objectives of the human resource department in a private company. It is important to note that the success of this plan will require the commitment and dedication of all stakeholders in the organization.
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Define soft power in the international relations and explain how religion is used in it. Provide at least one example.
Religion serves as a means to establish common ground, cultivate goodwill, and exert influence through non-coercive means, contributing to a country's soft power in international relations.
Soft power is a concept in international relations coined by Joseph Nye, referring to a country's ability to influence others through attraction and persuasion rather than coercion or force.
It involves leveraging cultural, political, and ideological aspects to shape the preferences and behavior of other nations. Religion can play a significant role in soft power strategies.
Religion can be used as a soft power tool by nations to foster relationships, promote values, and enhance their international influence. Countries with a strong religious traditions can project their cultural and moral authority, appealing to shared beliefs and values.
For example, Saudi Arabia, as the custodian of the Islamic holy sites, uses its religious identity and influence to build alliances with Muslim-majority countries and promote its interests in the Middle East. By positioning itself as a leader in the Islamic world, Saudi Arabia enhances its soft power and gains influence in regional affairs.
Religious institutions, such as the Vatican, also possess soft power. The Holy See employs religious diplomacy to engage with global actors, mediate conflicts, and advocate for issues aligned with its moral teachings.
The Pope's visits to different countries, for instance, provide an opportunity to connect with believers worldwide, shaping public opinion and advancing the Vatican's objectives.
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Mary is 36 years old and pregnant with her first child. She is permanently employed with XYZ Australia-Wide Services. You are the HR Manager at XYZ. Mary has called you to explain that she fears she will soon be sacked because her manager has told her ‘All mothers should stay at home and not do paid work until their children go to school’. This manager also told Mary she is too old to learn the new accounting system. Write to Mary’s manager explaining unlawful discrimination in employment in Australia and advise them of the correct legal approach to the issues raised by Mary.
I am writing to address the concerns raised by Mary, one of our valued employees, regarding discriminatory comments she experienced during her conversation with you.
Dear [Manager's Name],
It is important to emphasize that any form of discrimination in employment is strictly prohibited under Australian law, including the discrimination based on gender and age.
Under the Australian anti-discrimination legislation, it is unlawful to treat an employee unfavorably or make discriminatory remarks based on their gender or age. Mary's fear of being sacked due to her pregnancy is a clear example of gender-based discrimination, as it implies that she is being treated differently and unfairly because of her impending motherhood. Additionally, the statement made about her age and the assumption that she cannot learn the new accounting system constitutes age-based discrimination.
As the HR Manager at XYZ Australia-Wide Services, I must remind you of the legal requirements and the correct approach to these issues. It is crucial to foster an inclusive and non-discriminatory work environment, where every employee is treated fairly and with respect, regardless of their gender, age, or any other protected characteristic. This includes providing reasonable accommodations and support to pregnant employees, as well as ensuring equal opportunities for learning and development for all employees.
I kindly request that you review and reassess your statements and actions, and adhere to the principles of equal employment opportunity and non-discrimination. I am available to discuss this matter further and provide any necessary guidance to ensure compliance with the law and the promotion of a harmonious workplace environment.
Sincerely,
[Your Name]
HR Manager at XYZ Australia-Wide Services
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Suppose for a firm: Pension Plan assets on 1 Jan 2021: $3 million Contributions to Pension Plan: $2 million Actual return on Pension Plan: $3 million Benefits paid to Employees: $2.5 million What are Plan Assets on 31 December 2021? Select one: O a. $3.5 million O b. None of these answers Oc. $5.5 million Od. $4.5 million Ce. $6.5 million
The plan assets on December 31, 2021, for the firm would be $5.5 million. Here option C is the correct answer.
To determine the plan assets on December 31, 2021, we need to consider the contributions made, the return on investments, and the benefits paid to employees during the year.
Starting with the initial plan assets on January 1, 2021, which are $3 million, we add the contributions made to the pension plan during the year, which amount to $2 million. This brings the total assets to $5 million ($3 million + $2 million).
Next, we consider the actual return on the pension plan, which is $3 million. We add this return to the total assets, resulting in $8 million ($5 million + $3 million).
Finally, we subtract the benefits paid to employees, which amount to $2.5 million, from the total assets. This leaves us with $5.5 million ($8 million - $2.5 million) as the plan assets on December 31, 2021.
Therefore, the correct answer is option c: $5.5 million.
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Allison's dress shop buys dresses from McGuire Manufacturing. Alison purchased dresses from McGuire on July 17 and received an invoice with a list price amount of $6700 and payment terms of 2/10,n/30. Alison uses the net method to record purchases. Allson should record the purchase at: A) $6834. B) $6700. C) $6566. D) $3283.
Allison's dress shop purchased dresses from McGuire Manufacturing for a list price of $6700. Taking advantage of a 2% discount for early payment, Allison records the purchase as C) $6566.
Based on the given information, Allison's dress shop purchased dresses from McGuire Manufacturing with a list price amount of $6700 and payment terms of 2/10, n/30. Since Allison uses the net method to record purchases, she should record the purchase by taking advantage of the discount offered by paying within the discount period.
The discount offered is 2%, so Allison will deduct 2% from the list price of $6700. To calculate the discount amount, multiply the list price by the discount rate: $6700 * 0.02 = $134.
Therefore, Allison should record the purchase from McGuire Manufacturing as $6700 - $134 = $6566.
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Consider a leader you admire. What was her or his vision?
Management designs centered the
leader’s mindsets, habits, dealing, handling, coordinating,
managing, and jointly trying to accomplish the
When it comes to thinking of a leader that is admired, the first person that comes to mind is Oprah Winfrey. The television personality, philanthropist and businesswoman, Oprah Winfrey has a unique and inspiring vision.Over the years, she has expressed her vision in various ways. Her vision is about helping people become their best selves.
Through her shows, she aims to inspire people to do and be better. She believes in the power of knowledge and seeks to share that knowledge with her audience.Her vision has not been limited to just her TV shows, but has expanded to philanthropy as well.
She has made significant contributions to education, health care and disaster relief. Her aim has been to create opportunities for people who may not have had them otherwise.Oprah Winfrey's vision is centered around empathy, knowledge, and making a difference in the world. She believes in people and wants to help them achieve their best selves. She uses her resources and platform to bring change and make a difference.More than 100 words were included in the answer.
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Suppose the cross-price elasticity of demand between hot dogs and mustard is -2. 50. This implies that a 25 percent increase in the price of hot dogs will cause the quantity of mustard purchased to. Fall by 62. 5 percent since the goods are complements. Fall by 62. 5 percent since the goods are substitutes. Fall by 10 percent since the goods are complements. Fall by 10 percent since the goods are substitutes
A 25 percent increase in the price of hot dogs will cause the quantity of mustard purchased to fall by 62.5 percent since the goods are complements.
The cross-price elasticity of demand measures the responsiveness of the quantity demanded of one good to a change in the price of another good. A negative cross-price elasticity indicates that the goods are complements, meaning they are consumed together.
In this case, a cross-price elasticity of -2.50 implies that a 1 percent increase in the price of hot dogs leads to a 2.50 percent decrease in the quantity of mustard purchased. Therefore, a 25 percent increase in the price of hot dogs will result in a 25 * 2.50 = 62.5 percent decrease in the quantity of mustard purchased.
Hence, the correct statement is that a 25 percent increase in the price of hot dogs will cause the quantity of mustard purchased to fall by 62.5 percent since the goods are complements.
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QUESTION 4 Waiting lines can still form even when there is sufficient capacity. For example, a dentist can serve an average of 6 customers per hour and 5 customers arrive per hour, on average O True False
The waiting lines can still form even when there is sufficient capacity. In this case, a dentist can serve an average of 6 customers per hour and 5 customers arrive per hour, on average. The statement is True.
Sufficient capacity is defined as a circumstance in which an organization's resources meet or surpass the demands of its clients or customers. However, despite this, queues may form in a situation known as the "Jockeying effect" in which people join various lines to avoid standing in a single queue, causing a wait time to become longer.
The Jockeying effect leads to an unequal distribution of customers waiting times, resulting in longer average wait times than if there was only one line. The solution to this problem is to introduce a single queue system where people join the same queue. The waiting time would be more equitable in this scenario, and people would be less likely to become agitated.
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Prime Cost, Conversion Cost, Preparaton of Income Statement: Manufacturing Firm Kildeer Company makes easeis for artists. During the last calendar year, a total of 28,000 ensels were made, and 29,000 were sold for $56 each. The actual unit cont is a follows: The selling expenses consisted of a commission of $1.10 per unit sold and advertising co-payments totaling $90,500. Administrative expenses, all fixed, equaled $178,500. There were no beginning and ending work-in-process inventories. Beginning finished goeds inventory was $126,000 for 3,000 easet Required: 1. Calculate the number and the dollar value of easels in ending finished goods imventory. 2. Prepare a cost of goods sold statement. 3. Prepare an absorption-costing income statement. In addition to dollar amounts, enter the amounts as a percent, rounded to two decimal piaces. For example, 5235 would be 52.35% and you would enter 52.35 as your answer.
1. Calculation of ending finished goods inventory in units and dollars: Beginning finished goods inventory was $126,000 for 3,000 easels.
During the year, 29,000 easels were sold and 3,000 were in beginning finished goods inventory. As a result, the total easels available for sale is 32,000 (29,000 + 3,000).The cost of goods sold is calculated using the following equation:Total cost of goods available for sale - cost of goods sold = ending inventory. We know the total cost of goods available for sale ($2,017,000) and the cost of goods sold ($1,676,000). As a result, we can calculate the ending inventory:$2,017,000 - $1,676,000 = $341,000.The cost per unit of ending finished goods inventory is $341,000 divided by the number of units in ending inventory, which is calculated as follows:
Beginning finished goods inventory + Units produced - Units sold = Ending finished goods inventory3,000 + 28,000 - 29,000 = 2,0002,000 easels are in ending finished goods inventory. The cost per unit is $170 ($341,000 ÷ 2,000). Therefore, there are 2,000 easels in the ending finished goods inventory, worth $340,000.2. Cost of goods sold statement: Beginning finished goods inventory = $126,000; Cost of goods manufactured = Direct materials + Direct labor + Manufacturing overhead= $280,000 + $140,000 + $455,000= $875,000.Cost of goods available for sale = Beginning finished goods inventory + Cost of goods manufactured= $1,001,000; Cost of goods sold = Cost of goods available for sale - Ending finished goods inventory= $1,001,000 - $341,000= $660,0003.Absorption-costing income statement: Selling price per unit = $56 per unitTotal number of units sold = 29,000.
Total sales revenue = Selling price per unit × Total number of units sold= $56 × 29,000= $1,624,000; Cost of goods sold = $660,000 Gross margin = Total sales revenue - Cost of goods sold= $1,624,000 - $660,000= $964,000Selling expenses = Commission per unit × Total number of units sold + Advertising cost= $31,900 + $90,500= $122,400.Administrative expenses = $178,500; Net operating income = Gross margin - Selling expenses - Administrative expenses= $964,000 - $122,400 - $178,500= $663,100.Net operating income as a percentage of sales = Net operating income / Total sales revenue= $663,100 / $1,624,000= 40.88%.
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With the help of the diagrams, explain the possible channels of distribution from a manufacturer to a customer
Distribution channels refer to the various channels through which products can reach consumers. Distribution channels can be direct or indirect, but they all serve the same function of transporting products from the manufacturer to the end-user. Here are some possible channels of distribution from a manufacturer to a customer:
1. Direct Distribution Channel: This channel is when a manufacturer sells directly to customers without using intermediaries. It is the simplest distribution channel and involves the shortest chain of distribution.
2. Indirect Distribution Channel: In an indirect distribution channel, intermediaries are involved in getting the manufacturer’s products to customers.
3. Dual Distribution Channel: In this channel, a manufacturer will sell their products through direct and indirect channels simultaneously. This channel offers a manufacturer the best of both worlds, reaching more customers through intermediaries and getting more control through direct sales.
4. Reverse Distribution Channel Reverse distribution is the process of moving goods from the end-user back to the manufacturer or distributor.
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Can you think of any products that are not differentiated? In other words, are there any products that you buy where brand does not matter?
Can you think of any industries where there are no (or very low) entry barriers?
Yes, there are several products that are not differentiated. For instance, generic medicines and over-the-counter medicines, including headache pills, cough syrup, etc.
Other examples include salt, sugar, water, and other basic food items that are produced in bulk and are available in almost all shops, regardless of the brand. In addition to that, there are certain industries where the entry barriers are minimal. The service sector and small businesses fall under this category.
With little initial investment, you can start your own business, such as a hair salon, a coffee shop, or a boutique. Overall, while brand recognition and differentiation is essential in some industries, there are several products and sectors where it does not matter much, and the market is open to anyone willing to take the risk.
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Which of the following is not an element in the CAPM formula?
Required rate of return on a broad market portfolio of risky assets.
Required rate of return on a risk-free asset.
Market beta or the risk of a particular asset relative to the market portfolio.
Required rate of return on an asset with zero correlation with the market portfolio.
What is meant by a "fundamental beta"?
A beta estimated by running a market model and obtaining the slope of the regression line.
A beta estimated by de-levering the average beta in an industry.
A beta estimated based on the opinions of industry experts.
A beta estimated based on fundamental risk factors such as size, yield, volatility, and industry exposure.
Required rate of return on an asset with zero correlation with the market portfolio is not an element in the CAPM formula . And a fundamental beta is a beta estimated based on fundamental risk factors such as size, yield, volatility, and industry exposure.
The element that is not a part of the CAPM formula is the "Required rate of return on an asset with zero correlation with the market portfolio."
This is because the CAPM formula assumes that all assets have some level of correlation with the market portfolio.
A "fundamental beta" is a beta estimated based on fundamental risk factors such as size, yield, volatility, and industry exposure.
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We live in a world where 'gender' is marketed to us as a product. Gender is something that we both buy and sell, and consequently reproduce through its purchase and sale. For this assignment you are to explore how gender is marketed to us as a consumerist product.
The marketing of clothes for men and women. For this option you are to visit a department store that sells clothes for men and women. Must discuss about the ways that gender is marketed through socially produced differences between men and women. How are clothes for men and women marketed to us? You must discuss clothes for men and women. In the case of the latter, you might choose to focus on a particular type of garment, for example undergarments. Feel free to explore to any aspect of marketing including product placement, product displays, product packaging, promotional materials, the type of toy or clothes, the toy or clothing itself etc.
This assignment must include: How gender is used as a marketing tool, Potential effects these strategies have on consumers, and What does this assignment tell you about gender?
Gendered marketing reinforces stereotypes, traditional gender roles, and body image issues. It emphasizes that gender is a social construct shaped by marketing strategies, perpetuating harmful effects on consumers.
Gender is used as a marketing tool to differentiate between male and female consumers. Men's and women's clothing products are marketed based on social norms and gender stereotypes. Clothes are marketed as a product based on their intended wearer’s gender. Women's clothing is marketed as being feminine, soft, and delicate, while men's clothing is marketed as being rough, tough, and masculine.
Companies use these marketing strategies to attract consumers and increase their sales potential. The potential effects these strategies have on consumers include the promotion of gender stereotypes, the reinforcement of traditional gender roles, and the creation of body image issues.
Many clothing companies also use models who conform to gender stereotypes. Women are portrayed as thin, curvy, and attractive, while men are portrayed as muscular, tall, and rugged. This type of advertising leads to unrealistic expectations about body image and encourages people to conform to traditional gender roles.
Gendered packaging is also used as a marketing tool to differentiate between male and female products. For example, razors for men are usually packaged in black and silver, while razors for women are packaged in pink or purple. This type of marketing reinforces gender stereotypes and encourages people to conform to traditional gender roles.
This assignment tells us that gender is a social construct that is reinforced through marketing and advertising. Clothing companies use gender stereotypes to differentiate between male and female products, and this reinforces traditional gender roles. It also highlights the potential effects of these strategies on consumers, including the promotion of gender stereotypes and body image issues.
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BA 7010: Corporate Law and Social Responsibility
Even though Stella was successful in the courtroom, the majority of the public sided with McDonald’s. The media played a large role in the perception of McDonald’s as a victim. Was the media’s portrayal of the case ethical? Why or why not? Do you think McDonald’s should have been found liable? Why or why not?
Even though Ford did not violate a federal safety standards or laws, should it have made the Pinto safer in terms of rear-end collisions, especially regarding the placement of the gas tank? Why or why not? Do you agree with Milton Friedman’s view of Ford’s cost-benefit analysis? What do you think about the argument made by the young Michael Moore?
What type of questions popped into your head when reviewing the material for this module?
Corporate Law and Social Responsibility:In the famous Liebeck v. McDonald's Restaurants case, Stella Liebeck was able to receive a large settlement from the fast-food chain, but the majority of the public thought that McDonald's was the victim. The media played a significant role in shaping McDonald's perception as the victim.
However, the media's portrayal of the case was not ethical. The media portrayed McDonald's as the victim, leading the general public to believe that the case was frivolous.
In regards to whether McDonald's should have been held liable, it is important to note that the company has a social responsibility to serve hot coffee that is not dangerous to consumers. Therefore, McDonald's should have been held liable for the injuries that Stella Liebeck suffered due to the company's negligence.In terms of Ford's Pinto, the company was not in violation of any federal safety laws or standards. However, the company should have made the Pinto safer in rear-end collisions, particularly concerning the placement of the gas tank. Michael Moore made a valid argument in his documentary about Pinto that the company should have prioritized consumer safety over profits.In this sense, Friedman's cost-benefit analysis does not take into account the company's social responsibility towards its consumers. Therefore, Ford should have made the Pinto safer for consumers, even though the company was not in violation of any laws or safety standards.
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2. Consider a position consisting of a $100,000 investment in asset A and a $100,000 investment in asset B. Assume that the daily volatilities of both assets are 1% and that the coefficient of correlation between their returns is 0.3 . What is the 5-day 99% value at risk and expected shortfall for the portfolio?
To calculate the 5-day 99% value at risk and expected shortfall for the portfolio, we need to consider the volatility, correlation, and the desired confidence level. the 5-day 99% value at risk for the portfolio is approximately $0.023467 and the expected shortfall is approximately $0.023241
The 5-day 99% value at risk represents the maximum loss that the portfolio could incur with a 1% probability over a 5-day period. The expected shortfall is the average of the portfolio's losses beyond the value at risk.
Here's how we can calculate them:
Step 1: Calculate the portfolio's volatility:
The volatility of a portfolio is calculated using the weights and volatilities of the individual assets. Since both assets have a volatility of 1%, the portfolio's volatility can be calculated as:
Portfolio Volatility = √(WeightA^2 * VolatilityA^2 + WeightB^2 * VolatilityB^2 + 2 * WeightA * WeightB * VolatilityA * VolatilityB * CorrelationAB)
= √((0.5^2 * 0.01^2) + (0.5^2 * 0.01^2) + 2 * 0.5 * 0.5 * 0.01 * 0.01 * 0.3)
Step 2: Calculate the 5-day 99% value at risk:
To calculate the value at risk, we need to use the z-score corresponding to a 99% confidence level, which is approximately 2.33 for a one-tailed test. The formula for value at risk is:
Value at Risk = Portfolio Volatility * z-score
= Portfolio Volatility * 2.33
Step 3: Calculate the expected shortfall:
The expected shortfall is calculated by multiplying the value at risk by the probability of exceeding it. For a 99% confidence level, the probability of exceeding the value at risk is 1% (1 - 0.99).
Expected Shortfall = Value at Risk * (1 - Probability of Exceeding)
= Value at Risk * (1 - 0.01)
Now, let's calculate the values:
Step 1: Calculate the portfolio's volatility:
Portfolio Volatility = √((0.5^2 * 0.01^2) + (0.5^2 * 0.01^2) + 2 * 0.5 * 0.5 * 0.01 * 0.01 * 0.3)
= √((0.25 * 0.0001) + (0.25 * 0.0001) + 0.0015 * 0.01 * 0.01)
= √(0.00005 + 0.00005 + 0.0000015)
= √0.0001015
= 0.010074
Step 2: Calculate the 5-day 99% value at risk:
Value at Risk = Portfolio Volatility * 2.33
= 0.010074 * 2.33
≈ 0.023467
Step 3: Calculate the expected shortfall:
Expected Shortfall = Value at Risk * (1 - 0.01)
= 0.023467 * (1 - 0.01)
≈ 0.023241
Therefore, the 5-day 99% value at risk for the portfolio is approximately $0.023467 and the expected shortfall is approximately $0.023241.
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2) Marginal benefit and marginal cost analysis are used for the purpose of
A) Achieving net benefits
B) Achieving total benefits
C) Maximizing net benefits
3) In an estimated regression equation Y = a + bX, the estimated b parameter is which of the following?
A) An estimate of the population parameter a
B) An estimate of the population parameter Y
C) An estimate of the population parameter b
Hello! I'd be happy to help you with your questions.
2) Marginal benefit and marginal cost analysis are used for the purpose of C) Maximizing net benefits.
Marginal benefit refers to the additional benefit or satisfaction gained from consuming or producing one more unit of a good or service. Marginal cost, on the other hand, refers to the additional cost incurred from producing or consuming one more unit. By comparing the marginal benefits and marginal costs, individuals and firms can make informed decisions in order to maximize their net benefits, which is the difference between total benefits and total costs.
3) In an estimated regression equation Y = a + bX, the estimated b parameter is C) An estimate of the population parameter b.
In a regression equation, the parameter b represents the slope of the line, indicating the change in the dependent variable (Y) for a unit change in the independent variable (X). The estimated b parameter provides an estimate of the population parameter b, which represents the true value of the slope in the population.
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Which leadership theory might be adaptable to include cultural variables? expectancy theory. path-goal theory. reinforcement theory. equity theory. Introducing motivators such as greater autonomy and challenge in a job setting is called job enrichment hygiene factors. reinforcement strategies. corporate culture. Question 11 When employees feel like they belong, their needs are being met. self-actualization. social. esteem. physiological. When selecting and implementing a culturally synergistic motivational strategy, it is important to consider none of these. be consistent with everyone in order to be fair. stick with the plan once you implement it. have all parties observe the strategy from their own cultural perspective.
Path-goal theory is the leadership theory that might be adaptable to include cultural variables. Path-Goal theory was developed by Martin Evans and Robert House. It focuses on how leaders motivate followers to accomplish goals.
Path-Goal theory stresses the importance of leaders being flexible in their approach to leading. According to the theory, the leader's job is to assist followers in achieving their goals, as well as ensuring that their needs are met along the way. The path-goal theory is adaptable to include cultural variables, recognizing that different cultures have different expectations of leadership.
When it comes to motivation, corporate culture is important. It is significant that organizations create a positive, supportive culture that allows workers to feel valued, secure, and appreciated. A positive workplace culture is critical to employee motivation, retention, and productivity.
The cultural variables play an important role in motivating the employees. Therefore, when selecting and implementing a culturally synergistic motivational strategy, it is important to have all parties observe the strategy from their own cultural perspective.
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What competitive advantage does Shoprite’s Checkers online store Sixty60 have ? please refer to Bargaining power of suppliers
Shoprite's Checkers online store Sixty60 has a competitive advantage through the bargaining power of suppliers.
By leveraging their strong position in the retail industry, Shoprite can negotiate favorable terms and pricing with suppliers. This allows Sixty60 to offer a wide range of products at competitive prices to its customers.
With a robust supplier network and favorable agreements, Sixty60 can ensure a reliable supply chain, timely deliveries, and access to a diverse range of products. This gives them an edge over competitors who may struggle to secure favorable terms with suppliers, resulting in higher costs or limited product availability. Ultimately, this helps Sixty60 attract and retain customers, contributing to its competitive advantage in the online grocery delivery market.
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Interest expense for the current year is $320,000 Interest payable increased $51,000 during the year Interest receivable increased $12,000 during the year Interest expense includes $49,000 for the amortization of discount What is the cash paid for interest?
A $320,000
B. $271,000
C. $220,000
D. $232,000
The cash paid for interest is $232,000. Here option D is the correct answer.
To determine the cash paid for interest, we need to consider the changes in interest payable and interest receivable.
The formula for cash paid for interest can be calculated as follows:
Cash Paid for Interest = Interest Expense - Increase in Interest Payable + Increase in Interest Receivable - Amortization of Discount
Given the information provided:
Interest Expense = $320,000
Increase in Interest Payable = $51,000
Increase in Interest Receivable = $12,000
Amortization of Discount = $49,000
Substituting the values into the formula:
Cash Paid for Interest = $320,000 - $51,000 + $12,000 - $49,000
Cash Paid for Interest = $232,000
Therefore, the correct answer is D. $232,000.
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Abby, an account clerk earns RM 1600 per month. In September 2022, she took 3 days unpaid leave for personal reason and the leave was approved by the company. When she came back from the leave, many tasks were pending so her supervisor asked her to do overtime to ensure that all back logs can be cleared as soon as possible. She did a total of 6 hours overtime on Tuesday, Wednesday and Thursday which are her normal working days. On 16th September 2022 , Abby was asked to come to work for an urgent matter. She clocked in at 8.30am (which is her normal time) and clocked out at 4.30pm, one hour earlier than normal but with approval from her supervisor. Based on the above, calculate the amount of salary that Abby will get for September 2022.
Abby will receive a salary of RM 1700.45 for September 2022.
How to find how much Abby will receive as salary for September 2022.To calculate Abby's salary for September 2022, we need to consider her regular salary, unpaid leave, overtime, and the early clock out.
Given:
Abby's monthly salary: RM 1600
Unpaid leave taken: 3 days
Overtime hours worked: 6 hours
Early clock out with approval: 1 hour
Step 1: Calculate the daily rate:
Daily rate = Monthly salary / Total working days in a month
Assuming a 5-day workweek:
Daily rate = RM 1600 / 22 (30 days in September - 3 days unpaid leave)
Daily rate = RM 72.73
Step 2: Calculate the unpaid leave deduction:
Unpaid leave deduction = Daily rate * Number of unpaid leave days
Unpaid leave deduction = RM 72.73 * 3
Unpaid leave deduction = RM 218.19
Step 3: Calculate the overtime pay:
Overtime pay = Overtime hours * Overtime rate
Assuming Abby receives 1.5 times her regular hourly rate for overtime:
Overtime pay = 6 hours * (RM 72.73 / 8 hours) * 1.5
Overtime pay = RM 327.73
Step 4: Calculate the adjusted salary:
Adjusted salary = Monthly salary - Unpaid leave deduction + Overtime pay
Adjusted salary = RM 1600 - RM 218.19 + RM 327.73
Adjusted salary = RM 1709.54
However, we also need to consider the early clock out on 16th September. As Abby worked one hour less than her regular hours, we need to deduct the corresponding amount from her adjusted salary:
Hourly rate = Daily rate / Regular working hours
Assuming a 8-hour workday:
Hourly rate = RM 72.73 / 8 hours
Hourly rate = RM 9.09
Early clock out deduction = Hourly rate * Number of hours less than regular working hours
Early clock out deduction = RM 9.09 * 1 hour
Early clock out deduction = RM 9.09
Final salary for September 2022 = Adjusted salary - Early clock out deduction
Final salary for September 2022 = RM 1709.54 - RM 9.09
Final salary for September 2022 = RM 1700.45
Abby will receive a salary of RM 1700.45 for September 2022.
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Final salary = Monthly salary - Deduction for unpaid leave + Overtime payment + Salary adjustment
To calculate Abby's salary for September 2022, we need to consider her normal salary, unpaid leave, and overtime hours. Let's break down the calculation step by step:
1. Determine Abby's daily salary:
Abby's monthly salary is RM 1600. To find her daily salary, we divide the monthly salary by the number of working days in a month. Assuming there are 22 working days in September 2022 (excluding weekends and public holidays), the daily salary is calculated as follows:
Daily salary = Monthly salary / Number of working days
Daily salary = RM 1600 / 22 = RM 72.73 (rounded to two decimal places)
2. Calculate the deduction for unpaid leave:
Abby took 3 days of unpaid leave in September. Since unpaid leave is deducted from her monthly salary, we need to calculate the deduction based on her daily salary:
Deduction for unpaid leave = Number of unpaid leave days * Daily salary
Deduction for unpaid leave = 3 * RM 72.73 = RM 218.19
3. Calculate the overtime payment:
Abby did a total of 6 hours of overtime on Tuesday, Wednesday, and Thursday. To calculate the overtime payment, we need to determine her overtime rate. Let's assume Abby's overtime rate is 1.5 times her regular hourly rate.
Overtime payment = Overtime hours * Overtime rate * Hourly rate
Overtime payment = 6 * 1.5 * Hourly rate
4. Calculate the salary adjustment for coming to work one hour earlier on September 16th:
Since Abby worked one hour less than her normal working hours on September 16th but with approval from her supervisor, there will be a deduction in her salary for that day:
Salary adjustment = 1 * Hourly rate
5.Calculate the final salary for September 2022:
To calculate Abby's final salary, we deduct the unpaid leave amount and add the overtime payment and salary adjustment to her monthly salary:
Final salary = Monthly salary - Deduction for unpaid leave + Overtime payment + Salary adjustment
Please note that the hourly rate and overtime rate are not provided in the given information. You need to determine those rates based on Abby's employment agreement or company policies.
By following these steps and using the specific rates for Abby's hourly rate and overtime rate, you can calculate the exact amount of salary that Abby will receive for September 2022.
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Project management
1.1 Learning Outcomes:
Understanding and recognition of Projects
Importance of Projects
Identifying the nature of Project
6.2 Action Required:
Read the following Statement:
"Some projects are described as White Elephants"
6.3 Test your Knowledge (Question):
What do you think of the statement?
Why some Projects are considered as "White Elephants". Explain
"White Elephants" when they are wasteful, impractical, or fail to deliver value due to a lack of practicality, inefficient resource use, poor planning and execution, lack of stakeholder engagement, or changing circumstances.
The term "White Elephant" is often used metaphorically to describe projects that may have been initially well-intentioned but have ended up being burdensome or ineffective.
There are several reasons why certain projects are considered as "White Elephants":
Lack of practicality: Some projects may be initiated without proper feasibility studies or a realistic understanding of their potential benefits. They may be driven by political or personal agendas rather than actual need or demand. As a result, these projects may become impractical, failing to deliver the intended outcomes or value.
Inefficient use of resources: White Elephant projects are typically characterized by excessive spending and misallocation of resources. Large budgets and investments may be directed towards projects that do not align with the priorities or needs of the stakeholders or community. This mismanagement of resources can lead to wasted funds and a lack of tangible benefits.
Poor planning and execution: Projects that lack a well-defined plan, clear objectives, and effective project management processes are more likely to be deemed as white elephants. Without proper oversight and coordination, these projects may face delays, cost overruns, and scope creep, resulting in a failure to deliver the intended outcomes.
Lack of stakeholder engagement: When projects do not involve or consider the perspectives and needs of relevant stakeholders, they may fail to gain support or generate meaningful impact. Ignoring the input of those who are directly affected by the project can lead to resentment, resistance, and ultimately, the project being labeled as a white elephant.
Changing circumstances or priorities: External factors such as shifts in market conditions, technology advancements, or changes in social or economic priorities can render projects irrelevant or obsolete. Without adaptability and flexibility to accommodate evolving circumstances, projects can become stranded and ineffective.
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Agranary has two options for a conveyor used in the manufacture of grain for transporting, filling, or emptying. One conveyor can be purchased and installed for $80,000 with $3,500 salvage value after 16 years. The other can be purchased and installed for $110,000 with $3,500 salvage value after 16 years. Operation and maintenance for each is expected to be $14,500 and $13,000 per year, respectively. The granary uses MACRS-GDS depreciation, has a marginal tax rate of 25%, and has a MARR of 9% after taxes. -Determine which alternative is less costly, based upon comparison of after-tax annual worth. -Show the AW values used to make your decision: What must the cost of the second more expensive conveyor be for there to be no economic advantage between the two?
The cost of the second, more expensive conveyor must be $124,304.47 for there to be no economic advantage between the two.
Purchasing and installation cost of conveyor 1 = $80,000 with $3,500 salvage value after 16 years.
Purchasing and installation cost of conveyor 2 = $110,000 with $3,500 salvage value after 16 years.
Operation and maintenance cost of conveyor 1 = $14,500.
Operation and maintenance cost of conveyor 2 = $13,000.
MACRS-GDS depreciation is used.
The marginal tax rate is 25%.MARR is 9% after taxes.
Now, the present worth of the annual after-tax cash flow of conveyor 1 is:
= -80,000 - 14,500(A/P, 9%, 1) - 14,500(A/F, 9%, 1) + 3,500(A/F, 9%, 16) + (25/100) × [(80,000 - 3,500) - 14,500(16)](P/F, 9%, 1)(P/F, 9%, 16)
P = -$128,394.49
And, the present worth of the annual after-tax cash flow of conveyor 2 is:
P = -110,000 - 13,000(A/P, 9%, 1) - 13,000(A/F, 9%, 1) + 3,500(A/F, 9%, 16) + (25/100) × [(110,000 - 3,500) - 13,000(16)](P/F, 9%, 1)(P/F, 9%, 16)
P = -$170,764.63
Therefore, the present worth of the annual after-tax cash flow of conveyor 1 is $128,394.49 and the present worth of the annual after-tax cash flow of conveyor 2 is $170,764.63.
Now, we need to find the cost of the second, more expensive conveyor so that there is no economic advantage between the two.
Here, we can equate the present worth of both conveyors.
-128,394.49 = -110,000 - 13,000(A/P, 9%, 1) - 13,000(A/F, 9%, 1) + 3,500(A/F, 9%, 16) + (25/100) × [(C - 3,500) - 13,000(16)](P/F, 9%, 1)(P/F, 9%, 16)C = $124,304.47
Therefore, the cost of the second, more expensive conveyor must be $124,304.47 for there to be no economic advantage between the two.
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This activity will have you think about how you handle conflict in team if/when you become the leader.
Steps to complete the assignment:
Read each of the following questions and answer each question with a written 1 paragraph (at least 4 sentences each) answer.
Type your answers in a Word document and upload in the Week 6 folder in Blackboard.
Questions:
1. Suppose you are the leader of a team that needs to complete a project by the end of next week. Half of the team wants to require everyone to work through the weekend to complete the project. The other half of the team wants to make working the extra hours voluntarily. How do you handle this conflict?
2. Suppose you are leading a virtual team with members in three locations and time zones in the US, India, and Germany. All the team members speak English, though the non-native speakers have heavy accents. What challenges does leading this virtual team present for you? How can you overcome them?
Conflict is one of the most challenging issues that every leader has to face and resolve. As a leader of a team, my goal would be to manage the situation effectively, minimize conflict, and keep team members motivated and engaged.
First, I would try to understand both sides of the argument, and try to find common ground to build upon. This would help me to build consensus and arrive at a mutually agreeable solution. The challenges include:Language barriers: The non-native speakers may have heavy accents that can make it challenging to communicate effectively.
Therefore, I would use clear and concise language, slow down my speech, and provide visual aids such as charts and diagrams to enhance communication.Time zone differences.To overcome this challenge, I would encourage open communication and create a culture of respect and inclusivity. I would also take the time to learn about different cultures and traditions to foster better relationships among team members.
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A project team is having their first quality meeting and plans to review the organization's quality policy when it is discovered that the company has never developed and organizational quality policy. The project manager is very concerned about this discovery. What would be the Best course of action? O a. Delay execution until the organization provides clarity. O b. Substitute benchmark data for the quality policy Oc Write a quality policy just for this project. O d. Document the absence of a quality policy in the quality management plan and take corrective action.
The best course of action for the project team to have their first quality meeting and discover that the company has never developed an organizational quality policy would be to write a quality policy just for this project.
A quality policy is a brief statement or document that expresses a company's commitment to quality. It is a declaration of an organization's intent to consistently deliver high-quality products or services that meet or exceed customer expectations and comply with all applicable regulations and legal requirements.
The quality policy is the foundation of an organization's quality management system (QMS). The policy serves as a framework for establishing and evaluating quality objectives. When writing a quality policy, there are several essential elements to consider.
These include the following: The policy must be concise, clear, and understandable. The policy must be appropriate for the company's size, complexity, and business environment. The policy should be aligned with the company's mission, vision, and core values. The policy must be reviewed regularly and updated as needed to ensure that it remains current and relevant.
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rena remodels just purchased some equipment at a cost of $650,000. what is the proper methodology for computing the depreciation expense for year 3 if the equipment is classified as 5-year property for macrs? the macrs rates are 20 percent, 32 percent, 19.2 percent, 11.52 percent, and a 5.76 percent for years 1 to 6, respectively. ignore bonus depreciation
MACRS stands for Modified Accelerated Cost Recovery System. It is the current tax depreciation method that US businesses use when calculating the depreciation of assets such as equipment, machines, and real property.
The depreciation rate depends on the class to which an asset belongs.The proper methodology for computing the depreciation expense for year 3 if the equipment is classified as 5-year property for MACRS.The MACRS rates are 20 percent, 32 percent, 19.2 percent, 11.52 percent, and 5.76 percent for years 1 to 6, respectively is given below:Year 1: 20% × $650,000 = $130,000Year 2: 32% × $650,000 = $208,000Year 3: 19.2% × $650,000 = $124,800.Therefore, the depreciation expense for year 3 if the equipment is classified as 5-year property for MACRS and the MACRS rates are 20 percent, 32 percent, 19.2 percent, 11.52 percent, and 5.76 percent for years 1 to 6, respectively is $124,800.
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9 Michael needs to borrow $500 to fix his computer for the spring semester. He went to a payday loan company with the idea that he would cover the loan with his next paycheck which is happening in four weeks. The company would require Michael to pay $590 in four weeks. a. Determine the interest amount charged for the 4-week period b. Determine the interest rate charged for the 4-week period c. Determine the yearly nominal interest rate charged d. Determine the effective interest rate charged
a. To determine the interest amount charged for the 4-week period, we subtract the original loan amount from the total amount paid.
Total amount paid - Loan amount = Interest amount charged
$590 - $500 = $90
b. To determine the interest rate charged for the 4-week period, we divide the interest amount charged by the loan amount and then multiply by 100 to express it as a percentage.
(Interest amount charged / Loan amount) x 100 = Interest rate charged
($90 / $500) x 100 = 18%
c. To determine the yearly nominal interest rate charged, we need to convert the interest rate charged for the 4-week period into an annual rate. Since there are 52 weeks in a year, we can multiply the interest rate charged by 52.
Interest rate charged x 52 = Yearly nominal interest rate charged
18% x 52 = 936%
d. To determine the effective interest rate charged, we need to take into account the compounding period. Since the question doesn't specify the compounding period, let's assume it is compounded annually. The formula to calculate the effective interest rate is:
Effective interest rate = (1 + (Nominal interest rate / Number of compounding periods)) ^ Number of compounding periods - 1
In this case, the number of compounding periods is 1 (annual compounding).
Effective interest rate = (1 + (936% / 1)) ^ 1 - 1
Effective interest rate = (1 + 9.36) ^ 1 - 1
Effective interest rate = 10.36 - 1
Effective interest rate = 9.36
Therefore, the effective interest rate charged is 9.36%.
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Shareholders generally can contribute money to or withdraw money
from this entity without recognizing gain.
The given statement is applicable to the shareholders of an S-corporation. S-corporation is a business structure that has shareholders who share the profit and loss of the company. The shareholders can participate in the management of the company and enjoy the benefit of limited liability.
They are considered the owners of the company.S-corporations are different from C-corporations in terms of taxation. S-corporations are considered pass-through entities that are not subjected to double taxation. They are taxed only once, unlike C-corporations. The profits and losses of an S-corporation are passed to the shareholders' personal tax returns. In other words, the shareholders are taxed at the individual level on their share of income.
The withdrawal of money is considered a return of capital, which does not trigger taxable income. However, it is important to note that the shareholders cannot withdraw more than their investment in the company. If they do so, it will be considered a taxable gain. Therefore, the shareholders need to be aware of the rules and regulations regarding the withdrawal of money from the S-corporation.
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Consider an income producing property. The value of the property at time 0 is 100. The property’s initial net operating income (NOI) is 1. The NOI increases with the rate of 2%. That is, the NOI is 1 at time 1, 1.02 at time 2, and so on. The investor plans to keep the property permanently. Suppose the investor does not use the mortgage loan. The investment return (IRR) is r%. Calculate the value of r.
The investor will have a positive NPV from the investment if he or she earns a rate of return greater than 3.87 percent.
The income-producing property has a value of $100, an initial net operating income (NOI) of $1, and its NOI grows at a rate of 2% annually.
The investor intends to keep the property permanently, and he or she does not employ the mortgage loan.
IRR is the rate that makes the net present value (NPV) of an investment equal to zero, where the NPV is equal to the sum of the present values of the individual cash flows resulting from an investment.
As a result, the investor's original investment equals the present value of the future net cash inflows that will be produced by the investment.The NPV of the investment can be found using the following formula:
NPV = -P + (R/(1+r)) + (R(1+g))/(1+r)² + …
where:
P = initial investment
R = net cash inflow during each period
g = growth rate in cash inflows
r = internal rate of return
Plugging in the provided information in the question into the above formula, we get:
0 = -$100 + ($1/(1+r)) + ($1.02/(1+r)²) + ($1.04/(1+r)³) + …
The above equation can be simplified by multiplying both sides by (1+r):
0 = -$100(1+r) + $1 + ($1.02/(1+r)) + ($1.04/(1+r)²) + …
Expanding the above equation, we get:
0 = -$100 - $100r + $1 + ($1.02/(1+r)) + ($1.04/(1+r)²) + …
Rearranging the equation, we get:
$100r = $1 + ($1.02/(1+r)) + ($1.04/(1+r)²) + …
Using a financial calculator or an Excel spreadsheet, we can solve the equation and find that r is equal to 3.87 percent.
The investment's internal rate of return (IRR) is thus roughly equal to 3.87 percent.
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Lita Lopez started Biz Consulting, a new business, and completed the following transactions during its first year of operations. a. Lita Lopez invested $66,000 cash and equipment valued at $34,000 in the company. b. The company purchased a building for $45,000 cash. c. The company purchased equipment for $5,400 cash. d. The company purchased $3,600 of supplies and $1,400 of equipment on credit. e. The company paid $890 cash for advertising expenses. f. The company completed a financial plan for a client and billed that client $4,700 for the service. g. The company designed a financial plan for another client and immediately collected a $8,900 cash fee. h. L. Lopez withdrew $1,100 cash from the company for personal use. i. The company received $3,700 cash as partial payment from the client described in transaction f. j. The company made a partial payment of $700 cash on the equipment purchased in transaction d. k. The company paid $2,300 cash for the secretary's wages for this period. Required: 1. Enter the amount of each transaction on individual items of the accounting equation.
The accounting equation is expressed as Assets = Liabilities + Owner’s Equity. This equation means that assets should always equal the sum of the liabilities and owner’s equity. In this problem, the following transactions took place for Biz Consulting during the first year of operations:
a. Lita Lopez invested $66,000 cash and equipment valued at $34,000 in the company.b. The company purchased a building for $45,000 cash.c. The company purchased equipment for $5,400 cash.d. The company purchased $3,600 of supplies and $1,400 of equipment on credit.e. The company paid $890 cash for advertising expenses.f. The company completed a financial plan for a client and billed that client $4,700 for the service.g. The company designed a financial plan for another client and immediately collected a $8,900 cash fee.h. L. Lopez withdrew $1,100 cash from the company for personal use.i.
The company received $3,700 cash as partial payment from the client described in transaction f.j. The company made a partial payment of $700 cash on the equipment purchased in transaction d.k. The company paid $2,300 cash for the secretary's wages for this period.The accounting equation for each transaction is shown below:a. Assets: Cash $66,000 + Equipment $34,000 = $100,000; Liabilities: 0;
Owner's Equity: $100,000b. Assets: Cash $45,000 + Equipment $34,000 = $79,000; Liabilities: 0; Owner's Equity: $79,000c. Assets: Cash $5,400 + Equipment $34,000 = $39,400; Liabilities: 0; Owner's Equity: $39,400d. Assets: Supplies $3,600 + Equipment $1,400 + Equipment $34,000 = $39,000; Liabilities: 0; Owner's Equity: $39,000e. Assets: Cash $890 + Equipment $34,000 = $34,890; Liabilities: 0; Owner's Equity: $34,890f. Assets: Accounts Receivable $4,700 + Equipment $34,000 = $38,700;
Liabilities: 0; Owner's Equity: $38,700g. Assets: Cash $8,900 + Equipment $34,000 = $42,900; Liabilities: 0; Owner's Equity: $42,900h. Assets: Cash $-1,100 + Equipment $34,000 = $32,900; Liabilities: 0; Owner's Equity: $32,900i. Assets: Cash $3,700 + Accounts Receivable $4,700 + Equipment $34,000 = $42,400; Liabilities: 0; Owner's Equity: $42,400j. Assets: Equipment $1,400 + Equipment $34,000 = $35,400; Liabilities: 0; Owner's Equity: $35,400k. Assets: Cash $2,300 + Equipment $34,000 = $36,300; Liabilities: 0; Owner's Equity: $36,300
Therefore, all the transactions of Biz Consulting have been shown using the accounting equation.
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CASE
During the last two decades, the service-oriented industry has seen tremendous growth. Service has registered tremendous growth. Service has become an integral part of modern business. Even companies that deal in tangible products like manufacturing firms now pay attention to aspects of service in their product offering. The focus on quality is due to the intensive competition faced by businesses these days. In the financial services sector, firms offer very similar products and services only distinguishable by brand names. One of the ways in which the financial services firms can distinguish themselves is through the quality of service that they offer. This has a direct impact on their profitability. The quality of service is directly connected with profits, customer expectations and performance of the firm. For the financial services firms, the quality of service offered to customers is key, because of the ability of customers to easily switch to competitors. The service quality model (SERVQUAL) developed by Parasuraman et al (1985) is one of the most famous tools for measuring service quality. Required: Using a standard report format (i.e. Abstract, table of contents, Introduction, main body, summary/conclusion):
Discuss in what ways good service quality can be a source of competitive advantage for a bank. Identify the components of the SERVQUAL model and show how it can be applied by the bank to improve the service quality.
1. Use Times New Roman as font, and 12 as font size.
2. Use 1.5 line spacing.
3. Justify the paragraphs, i.e. blocked left and right.
4. Word count: minimum 1,000 words and maximum 1,500 words.
5. Acknowledge/reference the source of material (i.e. inside text referencing) using APA system of referencing. Failure to do so amounts to plagiarism
. 6. The assignment should have a table of contents, introduction, main body, conclusion and references.
7. State your student number only.
8. Submit in PDF format.
9. Strictly observe submission deadline, as late submissions shall not be graded.
Notes: 1. Submissions via e-mail will not be graded.
2. Submissions with SI above 30 will not attract any marks.
3. Ten marks will be awarded for grammar, spelling, format etc of the report.
Banking services have evolved to incorporate features that are both tangible and intangible organization Aspects of banking service quality include reliability, responsiveness, assurance, empathy, and tangibles.
To identify areas of service improvement the five components of the model include reliability, assurance, tangibles, empathy These components represent the five dimensions of service quality that are essential to achieving customer satisfaction and loyalty.
This component refers to the ability of the bank to perform the promised services accurately and dependably. The bank can improve reliability by ensuring that its systems and processes are reliable and accurate, meeting service promises, and minimizing the error rate. services.Tangibles: Tangibles refer to the appearance of physical facilities, equipment, and employees. The bank can improve tangibles by maintaining a clean and modern appearance of its facilities, providing comfortable waiting areas, and ensuring that its employees dress appropriately and professionally.
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